Critical Facilities Manager


Location: The Woodlands, Texas
Functions: Property Management, Technical Operations

The Critical Facilities Manager is responsible for the facility management (i.e., property management and engineering) effective daily leadership and administration of one data center, critical facility, or campus with the objectives of safely, efficiently, and reliably operating, maintaining, and modifying the facility infrastructure, systems, and equipment in a cost-effective manner. The Critical Facilities Manager has strong property management skills and is also a subject matter expert in one or more critical environment electrical/mechanicals systems, infrastructure, and operational practices. Work requires strong formal conduct of operations skills, technical expertise, personal accountability, and flawless execution of work activities commensurate with a high risk critical environment and associated expectations for exceptional customer satisfaction and confidence.

Stream seeks to gather together a group of smart, honest, nice and hardworking (each of these adjectives is intended to be construed in its broadest sense) individuals that thrive in a team environment. The goal of the team is to have fun and make money.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Responsibilities

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department, critical line of business, and/or facility uptime.

Essential duties and responsibilities including, but not limited to the following: the following:

  • Supervise and manage property and engineering staff, including oversight of priorities, shift staffing, recruiting, training, succession planning, and personnel development. Ensures that staff are properly trained and qualified for their assigned facilities and associated work in a critical environment, including full implementation and strict adherence to the Stream Critical Engineering Playbook.
  • Responsible for oversight of the overall operation, maintenance, and modification of all critical environment building systems including: mechanical (including HVAC, computer room air conditioners, chillers, and plumbing) electrical (including UPS, DC battery systems, PDU, generators, transfer switches, and switchgear), cabling (including data and voice, broad band), fire detection and suppression, life safety, lighting, temperature control systems, building management systems, and digital systems (including fire alarm, duress, card access, CCTV). Also has strong skills and experience in raised floor critical operating environments and associated procedures and best practices.
  • Perform property management functions including development of facility R&M budgets, contract oversight and management (e.g., critical vendors and service providers, janitorial, landscaping), client interface and satisfaction, and overall facility performance.
  • Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building’s staff and occupants work in a safe environment. Implement, administer, and manage the safety training program.
  • Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of the building’s infrastructure. Responsible for alerting management of building discrepancies.
  • Oversight for the development of an annual maintenance plans and capital plans which would include planning for infra-structure upgrades, equipment replacements and building modifications to ensure the building’s future capabilities are maintained.
  • Responsible for overseeing the activities of contractors working within the building either as representatives of the building itself or tenants operating within the buildings. Includes implementation of advance training and notification to all contractors so that they are informed and knowledgeable with respects to the building’s critical functions and the work they are to perform.
  • Maintain effective communication with all external and internal customers, including Clients, Property and Project management, and Engineering staff.
  • Ensure that a critical work plan is a well-understood among the building staff, engineers, tenants and contractors who perform work on the building’s critical infrastructure.
  • Limited travel is required in this position.
  • Performs additional job duties as requested
  • Plan, design, and manage building infrastructure projects, Annual building life cycle planning and projecting future needs or failures. Review project scope, creates project budget form; obtain bids; review/analyze; implement; prepares project workbook for purchase orders request tool.
  • Develop and ensure compliance for building specific business continuity plans. Ensure Emergency Response Plan is up to date to include emergency equipment shutoff, power drops, HAZMAT, chemical spill, weather emergencies, earthquakes, and fire safety/drill program.

Travel

  • Limited travel is required in this position
  • No more that 20 days per annum

Education

  • Bachelors or Associates degree or equivalent management and technical experience 15+ years’ experience in data center (or similar type critical environment) operations, maintenance, and engineering supporting critical facilities operations.
  • Strong working technical knowledge and understanding of critical data center systems, including HVAC, Standby emergency power, uninterruptible power supplies, and associated infrastructure.

Special Requirements

CERTIFICATES and/or LICENSES
Applicable license /permit for trade as required (e.g. Journeyman or Master/Electrician, City/State License). Valid Driver’s License.

COMMUNICATION SKILLS
Ability to write and review high quality detailed work scripts, methods of procedure, and standard operating procedures. Ability to effectively respond to sensitive issues, complex inquiries or complaints from clients, coworkers, supervisor, and/or management. Ability to motivate employees and client groups to take desired action.

FINANCIAL KNOWLEDGE
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

REASONING ABILITY
Ability to solve problems and deal with a variety of outcomes in varying situations. Ability to effectively respond to sensitive issues, complex inquiries or complaints from clients, co-workers, supervisor, and/or management.

OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Outlook and Suite. Physical requirements include stooping, standing, walking, and climbing stairs/ladders.

SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department, critical line of business, and/or facility uptime.

DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.