Critical Facilities Support Specialist


Location: Dallas, Texas (Headquarters)
Functions: Administration, Property Management

The Critical Facilities Support Specialist acts as an Assistant Property Manager for our Stream Data Centers. The role assists the Critical Facilities Manager and the property Engineering team(s) with administrative support of the building functions for either a single facility, a campus or portfolio of properties.

At Stream, we realize that our success begins and ends with our people. As a result, we work hard to attract and retain the best talent in the industry. These high-caliber professionals come together to create a distinct culture that is best summarized by our firm’s values: Nice. Smart. Honest. Passionate. More information on the firm is available on the About Stream page.

Qualifications

  • Ability to work in a fast-pace and deadline-oriented environment
  • Attention to detail
  • Strong interpersonal skills
  • Strong written and verbal communication skills
  • Strong organizational skills
  • Proficiency with MS Word and Excel; Experience with Yardi software is a plus
  • Mathematical aptitude

Essential Functions

  • Provide a wide variety of administrative support for building operations
  • Coordinate property work orders
  • Administer security badges and building access
  • Manage multiple databases
  • Manage vendor relationships, contracts and records
  • Manage and Process vendor invoices
  • Manage outside contractors in support of the Facilities team
  • Maintain tenant records, leases and information
  • Coordinate project activities
  • Provide scheduling support

Responsibilities

PROPERTY MANAGEMENT

  • Build and maintain a best-in-class level of service at the property.
  • Resolve day to day property management issues.
  • Prepare all necessary correspondences related to rent and lease administration.
  • Interpret leases and SLAs.
  • Assist Critical Facilities Manager with various facility reports and financial reports.
  • Perform routine building Inspections as needed.
  • Comply with SOC 1, SOC 2, PCI and any other required policy protocol.

ACCOUNTING

  • GL invoice coding and invoice processing in the Avid A/P system.
  • Work with vendors on outstanding invoices/payments.
  • Validate vendor contract rates.
  • Create tenant and customer billings.
  • Track Accounts Receivables and assume accountability for collections.
  • Create batches for AR/AP (accounts receivable and payable) in Yardi (accounting software).

SOURCING

  • Submit in-take requests.
  • Vendor coordination and interface.
  • Collection of vendor Certificates of Insurance; assist in registration with RMIS.
  • Assist with preparation of vendor service contracts.

FINACE

  • Conduct variance research for monthly reporting (actual results vs.  budget).
  • Complete monthly accruals necessary for reporting.
  • Help prepare annual operating and capital budgets.
  • Assist with collection of vendor bids and pricing.
  • Conduct corporate card spend and expense audits, where applicable.
  • Run Reports in Yardi as necessary.
  • Prepare soft and final operating expense reconciliations.

ADMINISTRATION

  • General office & administrative support.
  • Take meeting minutes as necessary.
  • Order Business cards and uniforms as needed.
  • Support team with Microsoft Office Suite.
  • Provide Data Center onboarding support for new hires.
  • Site specific training record keeping.
  • Communication support.
  • Site document control and records management, including assisting with asset warranty information.
  • Order materials and supplies as needed
  • Track work order status and support on-time execution reporting.  Provide work order analysis as needed.
  • Issue, close, and reassign work orders as required.

TECHNOLOGY

  • Maintain regional technology equipment lists and ensure lists are kept up to date.