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Managed IT Services

Managed IT Services are third-party information technology solutions offered by data center providers who manage critical data and take responsibility for the customers’ IT infrastructure.

Managed IT services may include:

  • Network solutions — such as IP bandwidth, IP addressing, DNS, remote office connectivity, IPv6 addressing and site-to-site transport
  • Data security services — including managed firewall, intrusion detection and prevention, web application firewall, managed VPN services and PCI DSS complete
  • Remote hands — an arrangement that allows maintenance to be performed on a client’s equipment upon request
  • Smart hands — expert assistance from engineers, who are permitted to add, remove or change equipment and fix internet and server issues

These and other managed IT services help to ensure that a customer’s mission-critical data and applications remain accessible and high-performing at all times.