Managed IT Services are third-party information technology solutions offered by data center providers who manage critical data and take responsibility for the customers’ IT infrastructure.
Managed IT services may include:
- Network solutions — such as IP bandwidth, IP addressing, DNS, remote office connectivity, IPv6 addressing and site-to-site transport
- Data security services — including managed firewall, intrusion detection and prevention, web application firewall, managed VPN services and PCI DSS complete
- Remote hands — an arrangement that allows maintenance to be performed on a client’s equipment upon request
- Smart hands — expert assistance from engineers, who are permitted to add, remove or change equipment and fix internet and server issues
These and other managed IT services help to ensure that a customer’s mission-critical data and applications remain accessible and high-performing at all times.