Critical Environments Services

Maximize uptime and value without compromising health, safety and security.

Critical Environments Services Critical Environments Services
Critical Environments Services Critical Environments Services
Critical Environments Services Critical Environments Services
Critical Environments Services Critical Environments Services
Critical Environments Services Critical Environments Services
Critical Environments Services Critical Environments Services

Stream Critical Environments Services deliver mission-critical operations and services for a wide range of buildings, from multi-tenant carrier hotels to free standing Tier IV data centers. Core teams of highly trained technicians expertly provide operational services across a combined portfolio of Stream-owned, as well as client-owned facilities.

Stream’s critical environments methodology focuses on all areas of service delivery ranging from health and safety, hiring and training, to process improvement, tools and systems. A commitment to comprehensive account management and 100% uptime ultimately optimizes total cost of data center ownership.

White Paper: Solving Problems for Mission-Critical Operations Through Best Practices and Expert Methods

Critical environment services maximize uptime without compromising health, saftety or security.
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Special Report: The Mission Critical Data Center

Learn how to create complete resiliency and compliance in critical environments, in this special report from Data Center Frontier. Read Now

 

“Get to Know Stream Critical Environments Services”

 

Stream critical environments services methodology upholds five critical categories of oversight

Governance

Through MEASURES, such as document control, financial reporting and RACI matrix models for identifying roles and responsibilities, Stream maintains strict governance over data center operations. Compliance with recognized standards including PCI, HIPPA, ISO, SSAE 16 (SOC 1 & 2.) Stream provides audit support against compliance related to data center operations, physical security, insurance standards, ISO 9001 and FM Global.

Operations

Expert DELIVERY of end-to-end data center services is the mission of Stream Critical Environments Services, including these and other mission-critical activities:

  • Critical facilities management
  • Critical plant and area labeling
  • Critical PPM tracking
  • Critical project handover
  • Critical service report review
  • Critical spare tracking
  • Critical systems availability
  • Critical systems software backup
  • Critical work packages
  • Deferred maintenance
  • Emergency response procedures
  • Energy procurement services
  • Financial management
  • Fire suppression impairment
  • Incident reporting and escalation
  • Physical security
  • Property and asset management
  • Recruiting
  • Remote hands services
  • Remote monitoring/NOC services
  • Risk management communication
  • Risk register
  • Root cause analysis and after
  • Rounds and reading
  • Shift handover
  • SOPs, MOPs and ERPs
  • Vendor procurement and supply
Tools

The systems it takes to efficiently manage mission-critical environments are key to maintaining uptime and security. Stream employs a wide range of tools and training designed to ensure uptime, and provide visibility of all activity inside one’s mission-critical environment.

  • xMatters for critical incident escalation and communication
  • Avid, InstaQuote and Yardi for financial reporting
  • Building automation, EPMS and DCIM for building efficiencies and effectiveness
  • Online CMMS, customer ticketing systems, internal operations and availability portal
Training

Stream provides PERSONAL DEVELOPMENT of staff through a robust training curriculum that is complemented by professional development and certifications, along with a well-defined career path. Stream’s Critical Engineering Training Academy provides a multi-level development life cycle for staff, improving employee skill sets and knowledge to minimize risk of failure or disruption in mission critical facilities. Through this training, an increased awareness of human factors improves human performance, prevents outage, injury or death, thereby increasing the bottom line. Stream’s assertive recruiting and retention policies attract and develop the right talent, while retaining a valuable and consistent workforce.

  • Critical Environment Training Academy (CETA)
  • DC Pro training courses
  • Human factors training
  • Qualifications cards for site systems
  • Safety champion programs
  • Staffing skillset analysis
  • Uptime ATS and CDCMP accreditations
  • Site specific vendor training
Continuous Improvement

Expert DELIVERY of end-to-end data center services is the mission of Stream Critical Environments Services, including these and other mission-critical activities:

  • Lessons learned documentation
  • Efficiency survey and financial reporting
  • Asset verification, condition survey and life cycle reporting
  • Vendor innovation charter
  • Critical environment consulting services
  • Energy audits and cost reduction initiatives
  • Single point of failure and systems availability reporting
  • Critical disaster recovery and business continuity planning

Passion and Commitment are Key to Success in this Industry. Our Values Represent the Promises We Make Every Day to Team Members and Customers. And Our Methodology is How We Approach Business.